September 11, 2001

“Emergency response is a product of preparedness. On the morning of September 11, 2001, the last best hope for the community of people working in or visiting the World Trade Center rested not with national policymakers, but with private firms and local public servants, especially the first responders: fire, police, emergency medical service and building safety professionals.”

(The 9/11 Commission Report, page 278)

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